What to know once you’ve settled in — from housekeeping and Wi-Fi to pools, parking, and quiet hours.
01Do I need to clean before check-out?
Before you leave, please wash any dishes, remove all food and trash, and make sure every door and window is closed and locked. Everything else will be handled by our housekeeping staff.
02What do I do if I have cable or internet issues?
Start by powering down the router and modem for about one minute, then turn them back on. If the problem continues, power the affected device off and on as well. If you still need assistance, contact our concierge line at (805) 423-9174.
03When are pools and hot tubs open for use?
Swimming pools are open year-round but are mostly unheated; homes with a heated pool are noted in the property description. Hot tubs are open and heated year-round.
04What should I do if I leave an item behind?
Contact our office at (805) 423-9174 and we’ll check the home for your item. Anything we find can be shipped to your home address for an additional fee.
05Are campers or RVs allowed at my vacation rental?
City regulations restrict overnight parking of campers and RVs without a permit. Some of our rural properties can accommodate these vehicles, though they don’t offer hookups. Please check with us before you arrive.
06What is the county noise ordinance?
San Luis Obispo County enforces a sound ordinance around the clock. From 7:00 a.m. to 10:00 p.m., noise should not carry more than 50 feet beyond the property line; from 10:00 p.m. to 7:00 a.m., it should not carry across the property line at all. Please be mindful of your neighbors throughout your stay.